Customer Care

1. Mission Statement

At Nfr Ra Denim Collection, we are committed to providing exceptional customer service to our valued clients. Our mission is to create a positive and seamless shopping experience, ensuring satisfaction and loyalty.

2. Communication Channels

a. Contact Information

• Customer Support Email: Nfrradenimcollection@gmail.com

• Customer Support Phone: (786) 763-3325

• Live Chat Support: [Available on the website]

b. Office Hours

Our customer support team is available during the following hours:

• Monday to Friday: 9:00 AM to 7:00 PM EST

• Saturday: 10:00 AM to 1:00 PM EST

• Closed on Sundays and Public Holidays

3. Response Time

We strive to respond to customer inquiries within 24 hours. During peak times, response times may vary, but we are dedicated to resolving all queries in a timely manner.

4. Order Processing

a. Order Confirmation

• An email confirmation will be sent shortly after order placement.

• A shipping confirmation email with tracking details will be sent once the order is dispatched.

b. Modifications and Cancellations

• Customers can modify or cancel orders within 24 hours of placement. 

• Contact our customer support for assistance.

5. Returns and Exchanges

a. Return/Exchange Policy

 There are no returns, only exchanges

• Eligible items can be sent back for an exchange or store credit within 30 days of receipt of item.

• Items must be in original condition.

• Contact our customer support for return/exchange authorization and shipping instructions.

• We offer size exchanges for apparel items within 30 days of receipt of item.

• Contact our customer support to initiate an exchange.

6. Refund Policy

• Refunds are processed within 7 business days after receiving the item.

• Refunds will be issued to a Nfr Ra Denim Collection gift card.

7. Quality Assurance

• We stand behind the quality of our products. If you receive a defective item, contact our customer support for a replacement or gift card.

8. Privacy and Security

• Customer information is handled with the utmost confidentiality.

• Secure Socket Layer (SSL) technology is employed to encrypt data during transmission.

9. Feedback and Complaints

• We welcome customer feedback to improve our services.

• Contact our customer support or use our online feedback form.

10. Social Media Engagement

• We actively engage with customers on social media platforms.

• Direct messages and comments are monitored regularly for quick responses.

11. Continuous Improvement

• We regularly review and update our customer care policies to meet evolving customer needs.